We have been acquired

Money transmission services are provided by eMoola Inc. For any disputes or complaints, please contact eMoola customer support at [email protected]. Should your complaint regarding eMoola’s money transmission services remain unresolved, please contact the relevant state, as described below.

2 STATE SPECIFIC DISCLAIMERS

2.1 Alaska

(Last updated by the state in 2022)

For Alaska Residents Only:

If your issue is unresolved by eMoola Inc., 866-212-0771 or [email protected], please submit formal complaints with the State of Alaska, Division of Banking & Securities.

Please download the form here: 

https://www.commerce.alaska.gov/web/portals/3/pub/DBSGeneralComplaintFormupdated.pdf

Submit formal complaint form with supporting documents:

Division of Banking & Securities PO Box 110807 Juneau, AK 99811-0807

If you are an Alaska resident with questions regarding formal complaints, please email us at [email protected] or call Nine Zero Seven Four Six Five Two Five Two One

2.2 Arizona

(Last OK updated by the state in 2021)

If you have a complaint, please contact eMoola Inc., 866-212-0771 or [email protected]. If you still have an unresolved complaint regarding eMoola Inc. money transmission activity, you may complete an Online Complaint Form as stated on the FILE A COMPLAINT AGAINST A FINANCIAL INSTITUTION OR ENTERPRISE page

AZ e-Licensing Portal for filing a complaint

AZDFI Consumer Complaint Portal: https://elicense.az.gov/ARDC_FileComplaint

2.3 Arkansas

(Last updated by the state in 2020)

If you have a complaint, please contact eMoola Inc., 866-212-0771 or [email protected]. If you still have an unresolved complaint regarding eMoola Inc. money transmission activity, you may file the completed complaint form by e-mailing to [email protected] or by mailing at;

1 COMMERCE WAY, SUITE 402

LITTLE ROCK, ARKANSAS 72202

TELEPHONE: (501) 324-9260

FACSIMILE: (501) 324-9268

For additional information please refer to the How To File A Complaint page for the Arkansas Security Department.

Important Notice from AR Securities Department about Consumer Complaint

http://www.securities.arkansas.gov/!userfiles/Complaint%20Important%20Notice%20May%202020(2).pdf

[… Initial complaints should be made in writing directly to the entity or individual with whom you have experienced the problem. It is a good idea to indicate on your complaint letter that you are sending a copy to the Arkansas Securities Department. If your problem is not resolved timely by the entity or individual, you are encouraged to complete a Complaint Form and send it to the Department…]

2.4 California

(Last updated by the state in December 2021)

Department of Financial Protection and Innovation

If you have complaints with respect to any aspect of the money transmission activities conducted at this location, you may file a complaint online at https://docqnet.dfpi.ca.gov/complaint/

To submit a complaint by mail, download, print, and fill out any the appropriate forms at https://dfpi.ca.gov/file-a-complaint/ and mail to:

Department of Financial Protection and Innovation

Attn: Consumer Services

2101 Arena Boulevard

Sacramento, CA 95834

The Department of Financial Protection and Innovation will contact you shortly after receipt of this form.

If you have questions or need assistance filling out this form, please call the Department of Financial Protection and Innovation’s Consumer Services Office toll-free at 1-866-275-2677

CA e-Licensing Portal for filing a complaint

CADFPI Consumer Complaint Portal: https://dfpi.ca.gov/file-a-complaint/

2.5 District of Columbia

(Last updated by the state in 2020)

If you have a complaint, please contact eMoola Inc., 866-212-0771 or [email protected]. If you still have an unresolved complaint regarding eMoola Inc. money transmission activity, you may file it by contacting the Department at: District of Columbia Department of Insurance, Securities a

District of Columbia Department of Insurance, Securities and Banking

1050 First St., NE, Suite 801

Washington, DC 20002

Phone: (202) 727-8000

Fax: (202) 354-1085

E-mail: [email protected]

Consumer Complaint Form Mail-in Version

2.6 Florida

Florida Office of Financial Regulation

If you have a complaint, please contact eMoola Inc., 868-212-0771 or [email protected]. If you still have an unresolved complaint regarding eMoola Inc. money transmission activity, you may file it by contacting the Florida Office of Financial Regulation at:

Online: https://flofr.gov/sitePages/FileAComplaint.htm; and

By mail: Florida Office of Financial Regulation - Consumer Finance

200 E. Gaines Street, Tallahassee, FL 32399-0376

850-487-9687

2.7 Kansas

(Last updated by the state in 2021)

If you have a complaint, please contact eMoola Inc., 866-212-0771 or [email protected]. If you still have an unresolved complaint regarding eMoola Inc. money transmission activity, you may file it by contacting the Office of the State Bank Commissioner.

1) Complete consumer assistance PDF form

English:https://www.osbckansas.org/wp-content/uploads/complaintform.pdf

Spanish: https://www.osbckansas.org/wp-content/uploads/spanish_complaintform.pdf

2) Mail or fax the completed consumer assistance form and attachments to:

Kansas Office of the State Bank Commissioner

Attn: Consumer Affairs

700 SW Jackson St, Suite 300

Topeka, KS 66603

Fax: (785) 371-1229

Email:[email protected]

If submitting electronically, submit your complaint here: https://www.osbckansas.org/consumers/file-acomplaint/.

KS e-Licensing Portal for filing a complaint

KS State Bank Commissioner of Kansas Complaint Portal: https://www.osbckansas.org/consumers/file-acomplaint/

2.8 Illinois

(Last updated by the state in 2021)

Illinois Division of Banking

If you have a complaint, please contact eMoola Inc., 866-212-0771 or [email protected]. If you still have an unresolved complaint regarding eMoola Inc. money transmission activity, you may file it by contacting the Illinois Division of Banking at: https://www.idfpr.com/admin/DFI/DFIcomplaint.asp

2.9 Maryland

(Last updated by the state in 2021)

If you have a complaint, please contact eMoola Inc., 866-212-0771 or [email protected]. If you still have an unresolved complaint regarding eMoola Inc. money transmission activity, you may file it by contacting the Maryland Department of Labor.

The Commissioner of Financial Regulation for the State of Maryland will accept all questions or complaints from Maryland residents regarding eMoola Inc. & License No.: 1791692 and NMLS ID No.: 1791692) by contacting the Commissioner's office at: 500 North Calvert Street, Suite 402, Baltimore,

Maryland 21202, or (888) 784-0136. Additional information about Coinbase, Inc. may be obtained at www.nmlsconsumeraccess.org.

2.10 Massachusetts

If you have experienced any problems or difficulties with your transaction(s), please contact eMoola, 866-212-0771 or [email protected]. If they are unable to assist you, or you would like to file a consumer complaint against the licensee, please contact the Massachusetts Division of Banks Consumer Assistance Unit at 617-956 1500 ext. 501, or visit the Division of Banks website at https://www.mass.gov/how-to/file- a-complaint-with-the-division-of-banks

209 CMR 45.00: Licensing and regulation of money services businesses - 45.15: License disclosure

MA e-Licensing Portal for filing a complaint (45.08:)

MA Government Website: https://www.mass.gov/regulations/209-CMR-4500-licensing-and-regulation-of-money-services-businesses

2.11 Mississippi

The Mississippi Department of Banking & Consumer Finance recommends that you attempt to resolve your complaint with the financial institution first by contacting eMoola Inc., 866-212-0771 or [email protected] to allow the opportunity to resolve the issue(s). If you still have an unresolved complaint regarding eMoola Inc. money transmission activity, you may file you complain online at https://dbcf.ms.gov/complaint-form/.

MS e-Licensing Portal for filing a complaint:

MS Banking & Consumer Finance complaint page: https://dbcf.ms.gov/complaint-form/

2.12 Tennessee

eMoola Inc. is licensed by the Tennessee Department of Financial Institutions as a money transmitter.

2.13 Washington

(Last updated by the state in 2022)

Washington Division of Consumer Services

If you have a complaint, please contact eMoola Inc., 866-212-0771 or [email protected]. If you still have an unresolved complaint regarding eMoola Inc. money transmission activity, you may file it online with the Washington DFI at https://dfi.wa.gov/consumers/money-services-complaint.

3 Additional Consumer Privacy Notice

EMOOLA INC may transfer personal information to other countries, for example, for customer service or to process transactions.

3.1 California Residents

California Consumer Privacy Act (CCPA) https://oag.ca.gov/privacy/ccpa - Effective January 1, 2020, the California Consumer Act of 2018 gives consumers more control over the personal information that businesses collect about them.

These provisions do not apply to personal data collected, processed, shared, or disclosed by financial institutions pursuant to federal law such as the Gramm-Leach-Bliley Act. Contact eMoola Inc., 866-212-0771 if you have questions about our privacy statement, this consumer notice, or your personal data.

If your account has a California mailing address, we will not share personal information we collect about you except to the extent permitted under California law.

3.2 North Dakota Residents

If your account has a North Dakota mailing address, we will not share personal information we collect about you with non-affiliates unless the law allows, or you provide authorization. Written authorizations from North consumers may be delivered to us at the email or mailing address below and must contain your name, address, signature and your consent. You may revoke your consent at any time by calling us at 866-212-0771, or by writing or emailing us at the addresses below

eMoola Inc.

1700 Lincoln St. 17th Floor

Denver, CO 80203

866-212-0771

[email protected]

3.3 Vermont Residents

If your account has a Vermont mailing address, we will not share personal information we collect about you with non-affiliates unless the law allows, or you provide authorization. Written authorizations from Vermont consumers may be delivered to us at the email or mailing address below and must contain your name, address, signature and your consent. You may revoke your consent at any time by calling us at 866-212-0771, or by writing or emailing us at the addresses below

eMoola Inc.

1700 Lincoln St. 17th Floor

Denver, CO 80203

866-212-0771

[email protected]

4 NMLS Consumer Access

NMLS Consumer Access, a free service for consumers to confirm that the financial-services company with whom they wish to conduct business with is an Authorized Licensed Money Transmitter in your state.